Returns, Refunds, Changes and Cancellations Policy
We always want you to be happy with your purchases at our online store. If you have questions regarding any of our products, please contact us and we will be happy to answer any of your questions. You will normally receive a response within 24hrs.
Returning or Exchanging Purchases:
If you have problems with your purchase, please let us know immediately via our online contact us email. Please include your purchase date and order # and a brief description of the problem. Any product returns must be in new condition with all original packaging. The customer is responsible for the shipping charge back to our office. All returns must be made withing 30 days of purchase.
NOTE: Please do not send items back to us without an RMA number. We will refuse unexpected packages.
Changes and Cancellations:
If you decide to change or cancel your order, please contact us first, so that we may update you on the status of the order. If the items have already been shipped to you, you can refuse the package and it will be delivered back to us. You will be responsible for the shipping cost if the item has already been shipped. Our goal is to fulfill your order as fast as possible, so changes and cancellations should be confirmed with us.
Shipping and Guarantees:
We guarantee that your package will be shipped with the shipping method you select. We do not guarantee that your package will be shipped the next day. Processing time is 1 to 3 days for most orders. For express packages, the manufacturer is usually able to ship the next day, but this is not guaranteed, as the manufacturers have their own shipping process and processing times.
Back-Orders and Discontinued Items:
If for any reason we cannot ship out your item(s) immediately, we will notify you via email. We will fulfill the order as soon as we can. Please contact us to change or cancel backorders if you do not want them shipped to you at a later date.
Sales Taxes, Customs or Import Taxes
Only orders shipped to California will have taxes added to their order. Interstate and foreign orders are shipped with no USA Sales Tax added. International orders may be subject to import taxes or sales taxes (VAT) when they arrive in your country. You are responsible for these fees, if any.
If you would like to contact us via mail please use the following address :
5718 Satsuma Avenue
North Hollywood, California 91601
DO NOT JUST SEND RETURNS TO THIS ADDRESS - MAKE SURE YOU GET AN RMA NUMBER FROM US BEFORE SENDING RETURNS. RETURNS WITHOUT AN RMA NUMBER WILL BE REFUSED.